A new IT alert system will inform Duke University community members when technology such as the university’s wireless network, email or other online systems are affected by upgrades, unforeseen outages or maintenance.
Duke University staff, faculty and students may now subscribe to IT alerts on the “StatusPage” by visiting status.oit.duke.edu and clicking the “subscribe to updates” button in the upper right corner. Subscribers can choose the types of services to monitor from a collapsible menu and select to receive notifications through email, text, RSS feed and Twitter.
The new system, which launched this week, replaces an email list that was used to announce IT alerts.
“Big outages at Duke are relatively rare,” said Vernon Thornton, an IT analyst for Duke’s Office of Information Technology (OIT). “But, like any large technology environment, changes and outages do occur. We want the community to have a fast and easy way to monitor IT systems on campus. The IT Alert status page should be the first place you check if you are having trouble.”
For questions or concerns about IT alerts or OIT systems, please contact the OIT Service Desk at oit.duke.edu/help or call 919-684-2200.