71 Employees Receive Professional Development Certificates

Excellence certificates are presented to Duke employees in seven categories

In all, 71 Duke employees received excellence certificates in one of seven disciplines from Learning & Organization Development.
In all, 71 Duke employees received excellence certificates in one of seven disciplines from Learning & Organization Development.

Between the applause and hugs, a few tears were shed at the Professional Development Excellence Certificate ceremony hosted by Duke’s Learning & Organization Development. 

In all, 71 Duke employees received excellence certificates in one of seven disciplines from Learning & Organization Development (L&OD): Administrative Assistant, Executive Assistant, Training, Customer Service, Supervisory, Leadership and Technical.

Among the staff members was Veronica Mills, staff assistant for population health sciences. She received certificates for Administrative Assistant and another for Executive Assistant of Excellence. 

She said she was overwhelmed by the support from colleagues and classmates, but very appreciative and grateful of the special recognition. 

“I feel my career moving forward because of L&OD,” said Mills, who’s been at Duke for 25 years. “It gives me an extra boost of confidence to continue serving Duke by producing quality work to those I support.”

L&OD presented 84 certificates to University and Health System employees during a ceremony June 7 in the Penn Pavilion on West Campus. Employees have earned 209 certificates since the program launched in 2014. 

Another 2,500 employees are currently working on earning a certificate in one of the seven disciplines. To earn a certificate, you must take three to four core courses along with two to four electives. Typically, it’s about 72 hours of L&OD courses. 

“People are growing by taking these courses,” said Keisha Williams, assistant vice president of L&OD. “They’re growing personally. They’re growing professionally. They’ve signed up on a very intentional journey to learn about themselves and their work.” 

One thing Cassie Lewis learned about herself during her studies is she tended to shy away from conflict resolution. Lewis, a staff assistant for the Sanford School of Public Policy, realized she should ask what people need rather than assume the worst. 

Lewis earned a certificate in Customer Service Excellence., her first L&OD certificate. 

“It’s huge that Duke and our managers support and encourage us to pursue professional development,” Lewis said. “It makes me feel empowered.”

Here is the full list of graduates: 

Supervisory Excellence

Steven Arnold 

Holly Chang 

Amanda Crew 

Puviindran Nadesan 

Amarnath Natarajan 

Adia Ross, M.D. 

Linda Suite 

Elizabeth Voorhees 

Samantha Wrenn 

Training Excellence

Kimberly Boyd 

Patricia Dunlop 

Catherine Kastleman 

Anna Kourouniotis 

Technical Excellence

Aguedo Cordero 

Mary Margaret Crumbo 

Robert Gray 

Chandra Lingenfelter 

Jason Reed 

Cynthia Wilcock 

Leadership Excellence

Lamont Bass-Patillo 

Laura Bey

Mare Eichmann

Keysha Hall 

Antonio Jones 

Kennedine Mack 

Puviindran Nadesan 

Sally Starrfield

Amal Youssef-Elgamal, M.D. 

Customer Service Excellence

Kimberly Berini 

Shannon Haney 

Vivian Jordan 

Cassondra Lewis 

Mary McDonough 

Mary Catherine McKee 

Pamela Schwentner 

Emily Totherow 

Wanda White 

Administrative Assistant of Excellence

Maria Ayscue 

Jeannette Baker 

Beth Baltes 

Kimberly Boyd

 Kimberly Brooks 

Cheryl Chervinko 

Shrita Childress 

Ahtalya Clark 

Wendy Dixon 

Robin Faulkner 

Lisa Forsyth 

Mindy Guzman 

Irish Hamilton 

Tomika Harris 

Tiffany Harrison 

Tracy Hatt 

Kimberly Jackson 

Michele L. Jones 

Deborah King 

Jennifer Larke 

Deborah Lyon 

Keneesha Massey 

Amy McKee 

Veronica Mills 

Michelle Parrott 

Sherolyn Patterson 

Paula Peoples 

Anyssa Queen 

Doria Scalise 

Tiffany Standridge 

Cheryl Taylor 

Lorraine Turner 

Renata Walker 

Thomasina Whitley 

D. Anne Wrenn 

Executive Assistant of Excellence

Maria Ayscue 

Jeannette Baker 

Kimberly Brooks 

Cheryl Chervinko 

Shrita Childress 

Mindy Guzman 

Tiffany Harrison 

Michele L. Jones 

Deborah King 

Veronica Mills 

Michelle Parrott 

Lorraine Turner 

D. Anne Wrenn