New Platform Takes Worry Out of On-Campus Parking

The recently launched “MyParking” platform allows community members to reserve and pay for campus parking up to three days in advance

A person holds an iPhone with MyParking on the screen.
MyParking allows community members to reserve and prepay for daily parking at nine lots on campus.

The last thing you want to worry about on your way to a meeting or appointment on campus is finding a spot in a crowded parking lot.

A new mobile-friendly platform created by Duke Parking and Transportation Services and the Office of Information Technology (OIT) tackles that worry by letting drivers pay and reserve event or a full-day parking spot before getting to the lot, saving time. At my.parking.duke.edu, drivers can secure parking up to three days in advance at lots across campus.

Initially rolled out during the last basketball season for gameday parking permits, MyParking has recently expanded to allow students, faculty and staff to prepay for certain event parking as well as daily passes at nine lots: 705 Broad Street, Cart Lot, Carmichael Lot, Circuit Lot, Grounds Lot (Green Zone), Parking Garage IV permit section, Smith North, Student Wellness Lot and Whitford Lot.

"Our main goal was making it easier to purchase parking for events,” said Andrew Woloszczuk, permit specialist and adjudications lead with Parking and Transportation Services. "From there, we decided we should use this for day passes as well to have an all-in-one parking solution.”

Community members access the platform at my.parking.duke.edu and log in using their NetID or Duke OneLink. From there, they can add vehicle information and search for a pass based on lot. Drivers purchase the pass directly on the platform, and then they're ready to go. There’s no need to print a pass unless you want to. Simply go to the gate on the day of your reservation, scan the QR code on your mobile device from MyParking and park in a non-visitor spot. Since passes are connected to specific license plates, parking enforcement will know you have a pass for the day.

Parking and Transportation Services worked closely with the web and mobile team at OIT to meet specific needs and connect the platform to all the university’s parking systems to keep the process simple for drivers.

“We wanted an experience that was friendly to users and easy for them to navigate to purchase the passes,” said Richard Outten, the director of the web and mobile team at OIT. “We wanted to simplify it.”

Grayson Crabtree, program director at Duke Dining, started using the MyParking platform this summer for her own parking needs around campus and to help dining visitors navigate on-campus lots. The option to plan parking ahead of time and having the permit ready on a phone, she said, made the entire experience smoother.

“MyParking is user-friendly, which makes it convenient to use,” Crabtree said. “The process went great, and the capability of having the permit on your mobile device is easier to keep up with.”

The MyParking platform offerings will grow as the parking needs of students, faculty and staff evolve, particularly as more employees work hybrid schedules.

"Any way that we can better accommodate people and give them better parking, we wanted to make sure we had a way,” Woloszczuk said. “If you're only on campus once a week or a couple of times a month, we wanted to make sure you had a secondary option to get onto campus without needing to pay for that full annual permit because you're just not using it. This allows us to give that pass to someone who is on campus all the time. It's a win-win for everybody."

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