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Eight-month program builds a range of valuable skills for administrative professionals
“This program is focused on leadership, it’s focused on excellence and it’s focused on learning things about business and productivity,” said Duke Learning and Organization Development Senior Practitioner Marjorie Siegert, who helps oversee the CEAP program. “It teaches you about relationships, efficiency and really how to orchestrate everything around you better.”
While Duke Learning & Organization Development offers the CEAP program, the CEAP designation is part of the Star Achievement Series from Office Dynamics International and recognized by employers beyond Duke.
And with program participants drawn from across Duke, CEAP graduates often leave the program with tight bonds formed with one another and an expanded network of colleagues.
“We found that a lot of us faces the same issues, but that a lot of us also had ideas we could share with one another,” Niles said about her CEAP classmates.
While Niles said she did have the opportunity to sharpen her time management and presentation skills, she found the program especially useful in helping her learn how to work in harmony with different personalities, how to be an effective communicator, and how her work can fit into the larger mission of her team.
“It was so helpful,” Niles said. “It helped me see things in a new way. It just opened up a lot of my blind spots and helped me see past my previous perceptions.”
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