“I’m the first person you meet when you come to the Duke Health and Fitness Center. I really and truly love people. I like to make them feel better if they come in and they had a bad day, and a lot of times they share everything with me that sometimes they don’t share with the exercise physiologist helping them. I show a concern about their wellbeing and they say I make their day.
My work ethic, personality and genuine concern for others have inspired discouraged clients to continue with their program. There was a lady who came in, and she said she wasn’t feeling good that day. She had just recently separated from her husband. I told her, ‘I just want you to know I’m here for you.’ She started smiling and started to cry. I gave her a little tissue and I said, ‘It’s OK to let it out.’ I told her that if you get up in the morning, you’re getting ready, and your mind changes and you don’t want to go to the gym, just think, ‘If I don’t come, Ms. Wanda’s going to miss me.’
Another member comes in to work out with his walker every day. It is really hard for him to stand up straight while pushing his walker. I tell him that he is doing a great job, and he always tells me that I am very encouraging, and he looks forward to coming in and exercising every day because he knows I will compliment him on his hard work and great efforts.”
Patient service associate, Duke Health and Fitness Center
38 years at Duke
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